Recommended Jobs
CUSTOMER SERVICE ASSOCIATE
Yarab Technologies Pvt Ltd - Thiruvananthapuram
Job Description
Brief Description
Shift Details: Monday to Friday (UK shift) + Weekend as per duty schedule.
We are looking for a dedicated, self-motivated and customer-focused Customer Service Associate to join our insurance team. This role involves assisting customers through the insurance process, providing timely and accurate information, and ensuring a seamless experience for clients. The ideal candidate will have excellent communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.
Key Responsibilities:
- Client Interaction: Respond to inbound calls, emails, and web inquiries from customers regarding their insurance policies, claims, coverage details, and more.
- Claims Assistance: Help clients file claims, track claim status, and provide updates during the claims process.
- Policy Support: Provide customers with information about policy changes, renewals, premiums, and coverage options.
- Documentation: Accurately document customer interactions, insurance claims, and relevant updates in the system.
- Problem Solving: Address customer concerns, resolve issues, and escalate problems to appropriate departments when necessary.
- Collaboration: Work closely with underwriters, quality, finance, and other internal teams to ensure prompt service delivery and customer satisfaction.
- Compliance: Ensure all customer interactions and transactions comply with industry regulations, company policies, and best practices.
Requirements:
- Bachelor’s degree preferred.
- At least 2 years of previous experience in customer service (international voice process) or the insurance industry is a plus.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite and CRM software.
- Ability to multitask and work in a fast-paced environment.
- Adaptive towards new skills and techniques.
- Strong attention to detail and problem-solving skills.
- Positive attitude with a focus on delivering outstanding customer service.
- Flexible to work on UK shifts and weekends.
Job Info
-
Job ID:YAR-13
-
Job Experience:2-4 Years
-
Job Type:Full Time
-
Industry:IT - Software / Software Services
-
Income Mode:monthly
-
Shift Timing:no
-
Posted Date:01/22/2025
-
Closing Date:02/28/2025
-
Openings:3
-
Education
Bachelor of Applied Sciences (B.A.S) Bachelor of Arts (B.A) Bachelor of Commerce(B.Com) Bachelor of Communication Journalism ( B.C.J) Bachelor of Computer Applications (B.C.A) -
Key Skills
Communication Skills Microsoft Office Suite CRM Software. Problem Solving -
Functional Area
Banking / Insurance Jobs
Company Info
-
Company Name:Yarab Technologies Pvt Ltd
-
Website:https://yrtechnologies.co.in
-
Number Of Employees:60+
-
Company Type:Private Limited Company
-
Headquarters:Thiruvananthapuram,Kerala
BE
DISCOVERED
Login